Transparency is essential to trusting a technology. Through transparency we can understand what we’re using and build trust. When we know what is actually going on, what processes are occurring and how it is made, we are able to decide whether interacting with it is something we actually want, and we’re able to trust it and use it with confidence.
This transparency could mean many things, though it most frequently refers to the technology itself: the code or, in the case of hardware, the designs. We could also apply it to the overall architecture of a system. We could think about the decision making, practices, and policies of whomever is designing and/or making the technology. These are all valuable in some of the same ways, including that they allow us to make a conscious choice about what we are supporting.
When we choose to use a piece of technology, we are supporting those who produce it. This could be because we are directly paying for it, however our support is not limited to direct financial contributions. In some cases this is because of things hidden within a technology: tracking mechanisms or backdoors that could allow companies or governments access to what we’re doing. When creating different types of files on a computer, these files can contain metadata that says what software was used to make it. This is an implicit endorsement, and you can also explicitly endorse a technology by talking about that or how you use it. In this, you have a right (not just a duty) to be aware of what you’re supporting. This includes, for example, organizational practices and whether a given company relies on abusive labor policies, indentured servitude, or slave labor.
Endorsements inspire others to choose a piece of technology. Most of my technology is something I investigate purely for functionality, and the pieces I investigate are based on what people I know use. The people I trust in these cases are more inclined than most to do this kind of research, to perform technical interrogations, and to be aware of what producers of technology are up to.
This is how technology spreads and becomes common or the standard choice. In one sense, we all have the responsibility (one I am shirking) to investigate our technologies before we choose them. However, we must acknowledge that not everyone has the resources for this – the time, the skills, the knowledge, and therein endorsements become even more important to recognize.
Those producing a technology have the responsibility of making all of these angles something one could investigate. Understanding cannot only be the realm of experts. It should not require an extensive background in research and investigative journalism to find out whether a company punishes employees who try to unionize or pay non-living wages. Instead, these must be easy activities to carry out. It should be standard for a company (or other technology producer) to be open and share with people using their technology what makes them function. It should be considered shameful and shady to not do so. Not only does this empower those making choices about what technologies to use, but it empowers others down the line, who rely on those choices. It also respects the people involved in the processes of making these technologies. By acknowledging their role in bringing our tools to life, we are respecting their labor. By holding companies accountable for their practices and policies, we are respecting their lives.